tag:blogger.com,1999:blog-7616818704326975625.post5318442915077920763..comments2024-03-18T02:16:13.180-07:00Comments on Holier than You Blog: Letter to Caltrainmurphstahoehttp://www.blogger.com/profile/17378354136823393492noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7616818704326975625.post-68360517137501126472011-09-27T13:26:40.267-07:002011-09-27T13:26:40.267-07:00Great letter. I love the conundrum of not being a...Great letter. I love the conundrum of not being able to get off in San Carlos w/o disabling your Clipper Card -- only "solution" was to ride to zone 3 (I think... or is would you need to go to zone 4?) then get a paper ticket back north to San Carlos. Unlike the "forget to tag off" problem, this isn't user error and there's no way to avoid it without having anticipated it based on knowledge of Clipper "lowest fare" logic.<br /><br />Unfortunately the "response" failed to indicate that any of your points were understood or even read. I fear the "solution" will be to simply eliminate 8-rides and keep one-way rides at the present fare.djconnelhttps://www.blogger.com/profile/01484858820878605035noreply@blogger.comtag:blogger.com,1999:blog-7616818704326975625.post-70835922455074714792011-09-22T10:32:09.327-07:002011-09-22T10:32:09.327-07:00I do agree that the 8-ride is more trouble than it...I do agree that the 8-ride is more trouble than it's worth. You didn't mention the usual problem case - someone buys an 8-ride at Walgreens and also loads the minimum $5 cash value... They forget to tag off the first time they use it, so Clipper charges the maximum fare. But there isn't enough cash on the card, so it's blocked and the customer can't use the remaining seven rides without dealing with nightmarish Clipper support.<br /><br />And maybe someone bought the 8-ride and a monthly for the week after - the monthly ticket is blocked, too. Even though the customer paid in full and never had any intent of cheating Caltrain or Clipper, they might be out $200 or more.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7616818704326975625.post-58343984942980431362011-09-21T15:27:22.639-07:002011-09-21T15:27:22.639-07:00I have been in a lot of debates regarding how to f...I have been in a lot of debates regarding how to fix monthlies and the primary conclusion is this - of all the schemes they could have come up with, the current is pretty much the worst.<br /><br />The card will not have the "knowledge" that you bought the pass online, but it would seem to be "simple" programming not to require a tag off to load a pass.murphstahoehttps://www.blogger.com/profile/17378354136823393492noreply@blogger.comtag:blogger.com,1999:blog-7616818704326975625.post-41656513408628391292011-09-21T12:10:47.312-07:002011-09-21T12:10:47.312-07:00How bout we fix monthlies so that when you have mo...How bout we fix monthlies so that when you have money auto-deducted from your account to Clipper it auto-loads the pass each month. It's hard to remember to tag on and then off only 1 day a month. Tagging on is easier because the conductors remind you, but after an hour ride... well.<br /><br />My issue isn't with Caltrain, it's just that Clipper is a pile, their service has issues with transfering money and loading passed and their customer service is terrible.Jeremy Meigshttps://www.blogger.com/profile/14989094548999054164noreply@blogger.comtag:blogger.com,1999:blog-7616818704326975625.post-3269713906924482892011-09-21T10:43:49.978-07:002011-09-21T10:43:49.978-07:00This is a good idea. I also use 8-ride tickets bu...This is a good idea. I also use 8-ride tickets but run into problems.<br /><br />My company offers pre-tax money to buy commuter tickets, but I can only get cash or monthly passes. Actually, I can buy ONE 8-ride ticket per month, but they rest I end up buying with regular post-tax money. Your proposed system would let me buy all my rides with pre-tax money and let me take the occasional trip to a different zone with the same pre-tax money.kchuhttps://www.blogger.com/profile/07832147221937646276noreply@blogger.com