After a month, they responded.
Bay Area Clipper commented on their wall post.
Bay Area Clipper wrote:
"John and Jonathan,
Thanks for reaching out to us. We've heard from a few customers about the placement of the Clipper readers at Millbrae and have provided the feedback to the appropriate teams at Clipper and Caltrain. We'll look into a solution to make that transfer easier.
I for one was telling everyone I saw go through this hassle to "Email Caltrain, Email BART, Email Clipper, please". Thanks for getting the numbers up.
For reference, I emailed Caltrain Customer Service about this, this was their response.
Dear Mr. Murphy,
Thank you for your comments concerning the placement of the Clipper Card readers on the northbound platform at the Millbrae station. As you may already know, this station is a BART facility and due to wiring issues, etc. Clipper was not able to put a reader closer to the entrance to the BART platform.
We regret the inconvenience this causes. Caltrain patrons may want to board a Caltrain car that will stop in front of the card readers, which will eliminate the need to walk back an forth to tag off.
Customer Service Representative 2
My dad wanted a TV in his bathroom, my Mother said she didn't want to see any Coax running around the house. That is a "Wiring issue". My dad punched a hole along the drywall, ran the coax, patched the drywall, repainted, voila! Brent Musberger in the loo.
Asking me to ride another car is amusing, given that I have a bike and cannot. Caltrain has a specific luggage car which is primarily used by people transfering at Millbrae to get to SFO. Wheelchairs are also in specific cars.
The inconvenience is 100's of Clipper users who will end up missing a BART train at Millbrae, per day, at 15-20 minutes per. The burdened labor rate of those patrons would more than pay for multiple new readers in a month or two. Brutal.
Well, cross your fingers. I suspect this nefarious wiring issue will be resolved. But what do I know, I'm not a train guy. I'm an electrical engineer.