Saturday, January 28, 2012

Caltrain Fare Increase Hearing, Feb 2, 10 AM, San Carlos HQ

Here is the agenda item for the Caltrain Fare Increase (also known as "Change to the Codified Tariff").

Summary - no 8 ride tickets, 8 ride ticket users use their Clipper card to buy one way tickets and get a resulting 15% fare increase.

Paper tickets increase by 25 cents per zone, which is a 12.5% increase.

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FEBRUARY 2, 2012
TO: Joint Powers Board
THROUGH: Michael J. Scanlon
Executive Director
FROM: Rita P. Haskin
Executive Officer, Customer Service and Marketing
On December 1, 2011 the Board approved a public hearing to be held February 2, 2012 for the
consideration of changes to the Codified Tariff.
Holding the public hearing will allow Caltrain to receive input on proposed Codified Tariff
changes that may impact customers.
Changes under consideration are:
A. Additional Regional Clipper® Implementation Measures
- Increasing the cost of paper One-way and Zone Upgrade tickets by up to 25 cents per
zone and Day passes by up to 50 cents per zone. Note: The cost of a One-way ride will
remain the same for those using a Clipper card. Day passes are not available on
Clipper. Monthly Pass prices will remain the same. See Attachment A for proposed
fare chart.
- Elimination of the 8-ride Ticket.
B. Go Pass
- Increasing the cost of the Go Pass by $10 to $165, and setting the minimum level for
employer participation at $13,750 per calendar year.
C. Sales Period
- Lengthening the sales period for monthly transportation passes and parking permits
from the 9th of the month to the 15th of the month.
There is no impact to the budget for holding the public hearing.
Page 2 of 2
Staff developed the proposed changes to meet the responsibilities placed on Caltrain by
Metropolitan Transportation Commission Resolution 3866 and upon analysis of customers' fare
media usage, especially in light of Caltrain's transition to Clipper. The proposed changes to paper
ticket prices are intended to incentivize use of the Clipper fare payment system, which has been the
focus of significant regional investment over the past several years. The 8-ride Ticket is no longer
a sustainable fare product for various reasons, including that it cannot be altered for improved
performance within the Clipper system. The proposed changes to the Go Pass cost and annual
minimum would move that program towards revenue neutrality. Finally, the extended sales period
for monthly transportation passes and parking permits would benefit the agency in terms of the
quantity of passes and permits sold, and customers, who would gain flexibility in timing their
The public outreach program regarding the proposed changes and this hearing included four
community meetings (Gilroy, Mountain View, San Carlos and San Francisco), bilingual
newspaper notices, a news release, station flyers, bilingual onboard messages to train riders,
Facebook postings, Tweets and a presentation to the Caltrain Citizens Advisory Committee.
Information also was posted to the Caltrain website, which allows readers to translate it into
dozens of languages.
Staff established a number of ways for customers and the public to provide their input: at the
community meetings, via a unique e-mail address, through the postal service, and with a call to the
Customer Service Center’s general number or one for those with hearing impairments.
Staff will consider public testimony and input from members of the Board of Directors before
developing final recommendations for board consideration at its March 1, 2012 meeting. The
changes would go into effect July 1, 2012.
Prepared by: Rita P. Haskin, Executive Officer, Customer Service and Marketing 650.508.6248

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